Refund policy
Our 30-Day Promise
Not the right fit? No worries, we're happy to help. You have 30 days from your purchase to exchange an item or have it refunded to your card, as long as it's unused, in its original packaging, and you have your receipt or proof of purchase. We want every member of the Major Health family to feel good about what they take home.
How to Return or Exchange
Choose an exchange or a refund to your card. Either way, it starts with your receipt.
In store: Bring the item and your receipt to Major Health Foods at 1001 S. 10th St., McAllen, TX 78501. Our team will help you pick a replacement or process your refund on the spot.
Online orders: Contact us first at majorhealthrgv.com/pages/contact or call (956) 687-7759. If your return is approved, we'll send you a return shipping label and simple instructions. Please don't mail items back before we've approved the return, since we can't accept packages sent without a return request.
What Can Be Returned
Items are eligible for an exchange or refund when they meet all of these:
- Purchased within the last 30 days
- Unused and in the original packaging
- Accompanied by your receipt or proof of purchase
What We Can't Take Back
For health and safety reasons, and because we can't resell them, these items aren't eligible:
- Perishable goods, including food and fresh juices from JuiceUp
- Personal care products, such as skin care, hair care and beauty items
- Sale or clearance items
- Gift cards
- Custom or special-order items
- Hazardous materials, flammable liquids and gases
Not sure about a specific item? Just ask us, and we'll do our best to help.
Damaged, Defective or Wrong Items
If something arrives damaged or defective, or you received the wrong item, please let us know right away so we can make it right. Check your order when it arrives and contact us as soon as you notice an issue.
How Refunds Work
Approved refunds go back to your original payment method. For online returns, we'll let you know once we've received and inspected your item, and your refund will be issued within 10 business days. Your bank or card company may need a little extra time to post it. If more than 15 business days have passed since your return was approved, please reach out and we'll look into it.
Prefer an exchange? In store, we'll swap it right at the counter. For online orders, we'll arrange the exchange once your return is approved.
Questions? We're Here to Help
Call us at (956) 687-7759 or, visit us at 1001 S. 10th St., McAllen, TX 78501, or send a message through our contact page. Thank you for being part of the Major Health family. Where health is a MAJOR decision!
